Refund policy

Returns + Refunds
We always want our customers to be satisfied! If for any reason you are not happy with your purchase, please contact our Customer Care team within 7 days at info@katandgio.com. To be eligible for a return. or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, should issues arise during your candle burning process, we are here to help and discuss potential options for you.